Ho77 Privacy Policy – Our Commitment to Protecting Your Information

Ho77 ("we", "us", or "the platform") is fully committed to protecting your privacy. This Privacy Policy ("Policy") explains how information is collected, used, stored, and protected for users ("you" or "member") of the ho77.pro website and its mobile application.

Ho77 is an online gaming and betting platform built specifically for users in Bangladesh. We comply with international data protection standards and treat your privacy as our top priority.

This Policy is to be read alongside our Terms and Conditionsmust be read in conjunction with. If you have any questions about this policy, please contact our support team.

Ho77 collects various types of information from different sources. The table below outlines the types of data collected and the reasons for collection:

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data is against ho77's policy.

Ho77 uses your information for the purposes outlined below. Each use has a legitimate basis, and no data is used for any other purpose without your consent.

• For account creation, management, and verification.
• To process deposits, withdrawals, and other financial transactions.
• To send bonus, promotion, and cashback offers.
• To detect and prevent fraudulent activity.
• To provide customer service and resolve complaints.
• To ensure the security and stability of the platform.
• To meet legal and regulatory obligations.
• For analytics and research to improve service quality.

Ho77 does not generally share your personal information with third parties. However, limited disclosure may occur in the specific circumstances described below.

• Payment Processor: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to complete transactions.
• Law Enforcement: We may be required to disclose information in order to comply with government or legal orders.
• Technology Partners: Cloud hosting and security service providers may have access to limited technical data.
• Audit Body: Certain information may be shared for license verification and game auditing purposes.
• Business Transfer: In the event of a company merger or sale, data may be transferred to the new controlling entity.

All third-party partners are contractually required to comply with our privacy standards.

Ho77 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help our platform recognize you and remember your preferences.

• Essential Cookies: Used to maintain login sessions and ensure core platform functionality. These cannot be disabled.
• Performance Cookies: Helps monitor page load speed and detect errors. Data remains anonymous.
• Functional Cookies: Remembers your language preference and personalized settings.
• Analytics Cookies: To understand how users interact with the platform, helping us improve our services.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the platform.

Ho77 follows the highest industry security standards to protect your personal information. Our multi-layered security system ensures that no unauthorized party can access your data.

• 256-bit SSL/TLS Encryption: all data transmissions are encrypted.
• Real-Time Fraud Detection System: Suspicious transactions are blocked instantly.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Database Encryption: All stored data is kept encrypted at all times.
• Regular Security Audits: Conducted by third-party cybersecurity experts.
• Access Control: only authorized staff can access specific data.

Ho77 retains your information only for as long as it is needed or required by law. Certain data may be kept for a defined period even after your account is closed.

• Account information: fully retained while the account is active.
• Transaction Records: Retained for a minimum of 5 years after completion (as required by law).
• KYC documents: retained for up to 5 years after verification.
• Gaming history: retained for up to 2 years after account closure.
• Cookies and session data: deleted at the end of a session or after a maximum of 30 days.
• Support conversations: retained for up to 1 year after resolution.

Once the retention period expires, data is securely deleted or anonymized.

As an ho77 member, you have a number of important rights regarding your own information. We respect these rights and do our best to fulfill them as promptly as possible.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
• Right to Portability: You may request your information in a structured, portable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We typically fulfill requests within 30 business days.

Ho77 does not knowingly collect personal information from anyone under the age of 18. Age verification is in place at the time of registration. If we become aware that a minor has created an account, all associated data will be deleted immediately and the account will be closed.

Ho77's servers may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases, we ensure that international data protection standards are upheld.

• Standard contractual clauses are used for all data transfers.
• We verify in advance whether the destination country has adequate data protection laws in place.
• All international partners are contractually required to comply with our privacy standards.

Ho77 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, a notification may be sent to your registered mobile number or email.

• Continued use of the site after any policy changes will be considered acceptance of the updated policy.
• You will be given as much advance notice as possible before significant changes take effect.
• An archive of previous versions is retained for reference.

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We typically respond within 7 business days.

• Email: [email protected]
• Live Chat: Available directly from any page on the platform.
• Support hours: 24 hours a day, 7 days a week.

If your complaint is not resolved to your satisfaction, you have the right to escalate it to the relevant regulatory authority.